Contract terms
SNADdirect sales terms
Version CGV-2026-09-11 · applies to orders submitted from September 11, 2026.
These terms govern orders for physical products submitted to Société Nouvelle Africaine de Distribution (SNAD) through SNADdirect. Any mandatory provisions that are more protective of the customer prevail. Specific order, credit and commercial-document terms supplement these terms.
1. Products, prices, taxes and availability
Products are offered subject to current stock and commercial conditions. Prices are shown excluding tax unless stated otherwise. Applicable taxes and fees are shown or can be determined before final validation. An obvious error in price, quantity, packaging or product information may be corrected before validation.
2. Order formation
Submitting the cart is an order request. Before submission, the customer can review and correct products, quantities, delivery address, payment method and any code. The order becomes firm after SNAD validates it and, where necessary, after credit or payment validation. SNAD may reject or adjust a request if fulfilment is not possible or in cases such as unavailability, inconsistency, fraud risk, unpaid amounts or credit restrictions.
3. Payment and credit
Only payment methods displayed as available may be used. Starting a payment does not by itself constitute final acceptance. Cash on delivery is due on receipt. Any credit request remains subject to SNAD’s prior approval and the conditions displayed and confirmed in the order or credit tracking.
4. Promotions, discounts and codes
Promotions, discounts and codes are subject to the conditions shown when used, including duration, eligible products, thresholds, usage limits and compatible payment methods. They cannot be combined unless expressly stated otherwise.
5. Delivery
Delivery is made to the confirmed address within areas served by SNAD. Dates or time slots are estimates unless expressly guaranteed. The customer must provide access and check the apparent quantity and condition of the products on receipt.
6. Cancellation, claims and returns
An order can be cancelled while its status allows it. Once preparation or delivery has started, requests must be sent to customer service with the order reference. Returns require SNAD’s prior approval, without limiting any mandatory right legally available to the customer.
7. Customer obligations and account security
The customer provides accurate information, protects credentials, controls authorised account users and keeps delivery details correct. If compromise is suspected, sessions should be revoked and SNAD contacted promptly.
8. Electronic evidence and traceability
SNADdirect keeps the information needed to evidence and track orders, including reference, contents, status, payment events, required technical security identifiers and the version of the terms accepted on submission.
9. Personal data
Collection, use, retention and data-subject rights are described in the Privacy policy. Records required for orders, payments, credits and accounting obligations may be retained independently of deletion of a user’s portal access.
10. Service unavailability
A temporary interruption of the website, app, communications or a payment service does not cancel an order already recorded. If there is any doubt, the customer should check order history or contact SNAD before repeating an action.
11. Force majeure
Neither party is liable for delay or non-performance directly caused by an external event reasonably beyond its control, provided the other party is informed and the consequences are limited as far as possible.
12. Applicable version, law and disputes
The version accepted when the order is submitted remains applicable to that order. These terms are governed by Senegalese law and applicable mandatory rules. An amicable solution should be sought before proceedings before the competent courts.
13. Contact
Société Nouvelle Africaine de Distribution (SNAD) · Boulevard Fass III, Gueule Tapée, Dakar, Senegal · contact@snaddirect.com · +221 77 191 60 93.